Client Care

When A&N first started in 2012, our aim was to be a niche family law practice delivering excellent service to our clients. We understand that the area of law we specialise in is often very emotive as we are dealing with issues - such as relationships, children and finance - that are of fundamental importance to our clients. We recognise that 'Client Care' is instrumental to the service we offer. At A&N we care about our clients and we will routinely go the extra mile.

Our clients frequently face challenging issues. Sometimes additional support can make all the difference. We have a great team of very experienced, specialist family lawyers all of whom recognise when 'added care' is required. 'Added care' can mean different things for different people and we have a lot of experience of working with many different family situations. It is important for us that our clients receive non-judgmental, robust and realistic advice.

We have a Client Care Manager, Sam Totty, whose role in the firm is to connect with different organisations that can provide specific, expert support to meet our client’s varying needs. Not all our clients need additional support but many do. Sam has a wealth of information about services available to assist our clients and has built up good relations with a number of organisations and services.

We are already seeing first-hand the benefit to our clients of having received support and guidance from the experienced support agencies we connect with.

A&N have offices throughout Yorkshire, Derbyshire and in London. If Sam hasn't already been in touch and you think you may be able to offer some service to our clients, please contact her so that we can discuss how we can work together. We provide free training, formal or informal and discussion based to suit your organisation’s needs. Let us know if this is of interest to you.

It is our hope at A&N that collectively we can work together to ensure our clients receive an overall service that best supports their needs.

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Helen was absolutely fantastic, the case was long and difficult but Helen was there for me when I needed her on the telephone and at court. She didn’t beat about the bush and gave me constructive criticism which I appreciated. My kids are now safely home with me where they belong and they love the teddies you sent for them. It was a really lovely thought, Thank you for everything.

Louise from Wakefield